Dear Partners,
The Future of Cash
Despite ongoing negative news on the decline of cash, we still see cash as a strong payment method with no evidence of disappearing in the short or medium term. Retailers, banks, and hospitality businesses continue to invest in solutions to automate and streamline cash operations.
Staffing Challenges and Rising Labor Costs
There is no question that 2023 was challenging for all businesses dependent on labor. The press was full of articles talking about the difficulty of finding good staff that will stay. In addition, there were significant moves by states, such as California, to raise the minimum wage of workers in the hospitality segment. Both of these trends will significantly impact the cost of operations and force businesses to explore more ways of reducing labor costs through automation.
Retail Theft On the Rise
2023 could easily be labeled as the year of retail theft. The media was flooded with news of significant increases in theft across the retail segment. One key area of note was the connection between theft at self-checkout forcing several retailers to rethink their strategy and, in some cases, removing these from stores.
CIMA America's 5th Anniversary
A significant milestone for CIMA America this year was completing five years in the USA! It has been an incredible journey thus far, and we are proud of our team’s accomplishments and the industry’s support. Over the past five years, we have worked hard to provide our clients with the industry’s best cash automation solutions. We have built a reputation for innovation, quality, and exemplary client service. Our team looks forward to celebrating this significant milestone with our clients, partners, and supporters and continuing to grow and provide world-class service in the years ahead.
Innovation
INLANE300 PLUS DEPO
In the fall of 2023, we introduced the INLANE300 DEPO PLUS, an ultra-compact note and coin recycling solution explicitly designed for small format retailers, such as convenience stores and quick-serve restaurants (QSR). With the InLane300 Depo Plus, businesses can manage cash in the back office more quickly and efficiently than ever. CIMA America’s commitment to innovation and customer satisfaction allows businesses of all sizes to take advantage of this revolutionary new product and enjoy simplified cash management.
C-LINK
In 2023, we enhanced C-LINK, adding an AI integration component. The new AI integration allows us to identify potential failures before they happen with our predictive maintenance capability for greater uptime of our machines.
As the year comes to a close, the CIMA America team would like to take a moment to extend our warmest wishes to all of our friends, partners, and clients throughout the holiday season.
We are grateful for the opportunity to work with such exceptional individuals and organizations, and we look forward to continuing to build on these relationships in the coming year. The holidays are a time to reflect on the past year’s accomplishments, celebrate the present, and look forward to the future. We hope that this holiday season brings you joy and peace.
From all of us at CIMA America, we wish you a wonderful holiday and a Happy New Year!
